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Technologies that are transforming the hospitality industry

Technological advances are allowing hospitality businesses to have a more convenient, informed and valuable relationship with their customers.

7 technologies that are transforming the hospitality industry

The seven areas in which advances in technology are enabling a new, exciting level of customer service for the hospitality industry are :

Baristas in Melbourne launch refugee-staffed cafe

Jane and Francois Marx, Melbourne-based cafe owners, are raising funds through crowdfunding to build a cafe that provides employment and training opportunities for young refugees.

They are highly experienced in the hospitality industry and have a passion for the rights of refugees. It all began with a pop-up cafe at a popular music festival in Melbourne followed by a second pop-up invitation to attend the Melbourne Festival of Live Art.

Boost your bottom line by turning tables quickly

In order to build maximum profits for your business, whether it be a restaurant, cafe, hotel or club, you need to make certain that you are getting the best return on your floor space possible.

It is imperative to have a layout that is well organised, your staff must be trained to become more efficient and provide better customer service as small changes can have a huge impact on what your business earns. Taking the time to review ways to improve your business should be worth your while.

Making the most of busy days in your business

Being busy is a wonderful thing for your business but can often lead to chaos rather than profits!

With December being such a great month for sales, it is timely to remind ourselves with a quick checklist of how to make the most of it by preparing both the front and back of house to maximise sales, contain costs and avoid dramas.

Ticket to reducing no-shows are pre-paid guarantees

Last minute cancellations and no-shows place a significant burden on the profit margins of any venue.

Many have used the 'no booking' policy to tackle the issue but another way has gained in popularity recently ... ticketing or pre-paid payment solutions that offer a guarantee that the diner will show up for their booking.

Dining etiquette in Oz over Christmas revealed

Yumtable, a restaurant discounts website, has released the results of a new survey which show that, when it comes to eating out during the festive season, Aussies are particularly impatient.

The results of the survey indicate that 41% of diners are not prepared to wait more than 10 minutes for a table while 28% would not wait more than 15 minutes.

The pros of serving up edible insects and adding them to your menu

The Western palate is not, admittedly, overly familiar with bugs. The idea of consuming an insect at mealtime is not something that may appeal to most but these little protein sources have gained a significant amount of attention over the past few years within the food industry.

High profile Australian chefs including Matt Stone and Kylie Kwong have experimented with the creepy crawlies in their restaurants in recent times.

Tips to get diners in the door this festive season

Along with hanging your tinsel and stockings, it's time to boost the bookings at your restaurant by getting a marketing strategy into place now so that your establishment is ready to feed the mob of hungry Christmas shoppers.

Hot water for restaurant owner following vegan Facebook rant

Taking to social media to criticise a vegan customer has landed the co-owner of the Tuk Tuk restaurant in the NSW Hunter Valley in hot water.

Publishing the post on the restaurant's Facebook page, Mark Clews not only critiqued the customers clothing (writing that her tie-dyed shirt was "made in a Chinese sweat shop") but also went on to compare her beliefs to Nazism.

Parents night lauched at Sydney venue

Every Wednesday the upmarket Potts Point venue The Roosevelt Bar and Diner has a parents night where, for $20, they have a nanny feed and look after the children while they eat dinner in the restaurant.

Sven Almenning. owner of the venue and the Speakeasy Group, spoke of the idea coming from he and his wife's own frustrations in locating and managing babysitters for their own family.