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Frequently Asked Questions

Click on relevant categories to review our FAQ's:

What types of assessment will there be in food safety training and where?

There are industry specific multiple choice answers throughout the course as well as case study questions which assess your knowledge learnt throughout your training. The training is 100% online and your Statement of Attainment (certificate) is available for download as a PDF file immediately upon completion.

 If you would like more information about the assessment process for the training you are doing, please contact us on 1300 775 155 or 07 55 200390  9am - 5pm Mon - Fri, or email

The assessment process is designed to meet the requirements of the nationally recognised units, whether you train online, in class or by correspondence.

For correspondence training, you will have a set of assessment tasks, which include industry-based case studies, short answer questions and a demonstration of practical skills which needs to be observed in a work, or simulated work environment.  If you need any assistance, please contact our friendly support team.

Our online training is 100% online, throughout the training, you will answer a series of industry based case studies, short answers, and multiple choice questions.  If you need any assistance, please contact our friendly online support team.

Of course you can, you can view the video below to see just how easy it is to complete our online training.

Nationally recognised Statement of Attainments (certificates) do not have expiry date; however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry.

Yes, you can enrol and pay online by credit card and begin your training online right away.

Our online course is 100% online. So as soon as you finish you can download your certificate as a PDF file!

A nationally recognised certificate for the industry sector you undertook is provided as a PDF file which you can print out at the end of the training. Or you can login from another computer, or print and/or save later. You will be able to log back anytime after completing your online training to access your certificate/s.

First of all you need to complete a quick questionnaire (feedback required by AQTF) and so that we can continue to improve the course as others before you have done.

You will also need to ensure that you have completed your Workplace assignment and you have received an email from us to tell you that it has been assessed.

Once you complete the course to view the certificate go to the "My Courses" page and click on "My Certificate" link on the left, then follow the prompts.

Yes, we can. You simply need to click on the below link to clear your flash temporary files

Yes, you need to have a wireless internet connection with at least 512kbs or (0.5mbs)a fixed line broadband connection. You can test your internet connection speed click here

Yes!!! All of our online course now work on Ipads and Iphones... do you training anywhere, anywhere time!

Yes! As our online training is a web based it works on ALL browsers including Internet Explorer, Firefox,  Safari and others. You can even do it on your Ipad or Iphone. Anywhere, Anytime! 

Yes!!! You can complete our online training with any web browser. Our courses are also compatible with Ipad and Iphones.

The only software you will need is the latest version of Adobe Acrobat so you can view your certificate. You can download this for free at:
No, the enrolment fee is the only cost there are no hidden charges! If you make a mistake you will be given an opportunity to re-do the assessment, online trainer support is available from 7am to 10pm EST 7 days. There is no additional charge for one-on-one phone support, re-assessment or re-submission of an assignment.
No need to pay again, if you fail - just contact our friendly support staff to assist you and you can do it again!

Please check your "spam" or "junk" email folder for the email with your course enrolment codes. If you find the email in there you will need to move it to the "inbox" for the links to work (this is a security thing). You can either drag and drop the email or right click and choose "move to . . .” then select the ‘in box’. If you cannot find the email please contact support and they will confirm the address for you so that you can use your username and password to login.


If you have commenced your course you need to click 'log out' button on the top right hand side of page.  If you do not wish to do your training in one sitting you can log back in from any computer. Also a different user can train on the same computer and it will resume where they left off too. Simply click ‘yes’ when prompted to resume where you left off.

Our courses allows you to do a little or as much as you want – just work your way through the training at your own pace.

Each unit takes approximately 4 hours to complete, although most people don’t complete them in one go. For our correspondence courses, you can Fax/email/post your assessment to our office and we will contact you if we need additional information.  Your Statement of Attainment (certificate) is issued within one business day.

Our online courses are 100% online.

As CFT is committed to helping all students succeed in completing our courses and assessments, we ensure that anyone with language, literacy and/or numeracy issues will be given assistance so that they can successfully complete their courses. We can do this can be by using oral assessment, alternative training material, using pictures rather than words and allowing people to bring someone to assist with interpretation of language. 

Please contact our friendly support team if you need assistance with language, literacy and/or numeracy.

You can call 1300 775 155 or 07 55 200390 Mon-Fri 9am - 4:30pm, or after hours email support is available 7 days a week, until 10pm EST - just email and your question will be handled straight away by the Online Team.